At Visions of Venice, we strive to continuously update our product line by bringing in new and unique merchandise. Please understand that some of our featured items are purchased in limited quantities and because of their limited availability and uniqueness, sometimes their stock may not or cannot be replenished. When an item shown on Visionsofvenice.com is no longer in stock, we make every effort to update the availability of that item on our website in a timely fashion. Should you have any questions concerning the availability of a particular item, please feel free to contact us at 1-800-833-1617.
If an item is out of stock you may preorder the item (provided it is not a limited edition item) and we will back order the item for you. We will periodically email you notifications of the status of your delivery so that you can stay informed as to when you can expect your item to arrive.
Custom and Special Orders
All custom orders will require a 50% upfront deposit. Deposit is nonrefundable once work commences. Any cancellation of special orders, custom orders or preorders must be made within 5 days of original order. Any cancellation requests after 5th business day of original order will not be accepted and deposit will NOT be returned.
Remaining balance due and payable when order ships. Orders will NOT ship prior to receipt of full payment.
All Custom and Special Orders can ONLY be exchanged for same item(s). No cash or credit refunds will be issued on any Custom or Special Orders. Any requests for exchanges MUST be made within 5 business days of receipt of item(s). Any requests after 5th business day will be not be accepted or approved.
Our customers' complete satisfaction is our goal. If, for any reason, you are not satisfied with your purchase you may return your purchase within 3 business days of receipt, in its original condition and we will be more than happy to issue a refund or an exchange. All returns must be prepaid. Visions of Venice will not accept C.O.D. deliveries. Visions of Venice will not refund original shipping charges for returned items (shipping charges are non-refundable). A 25% Restocking Fee will be charged on ALL returned merchandise. You must contact us by email, phone or mail that you intend to return your item(s). We will NOT accept any returned merchandise without prior notification and the merchandise will be returned to the sender. All returned items will be inspected by Visions of Venice prior to approving refunds or exchanges. Any damaged, modified, worn, used, dismantled or destroyed merchandise will not be accepted. We strongly recommend that you insure the item for the full amount that you paid. Visions of Venice is not responsible for any lost or damaged items during return shipping. Also be sure to keep all tracking information on returned items.
All returned masks must NOT have been worn; be free of any make-up, stains, markings or damage and in the same condition as they were when shipped out. Any masks returned with make-up stains will automatically be rejected for any refunds or exchanges.
All merchandise leaves from Visions of Venice and is packaged and shipped by us to ensure quality and safe arrival. If an item arrives damaged, please contact us the day of receipt and please do NOT discard item or packaging (as per courier request). Courier may inspect and retrieve damaged item and package for claim inspection. We will replace the damaged item once the item is returned.
Credit card refunds will only be posted to the credit card used on the original transaction. Please allow 2-3 weeks from the date that your return has been received by Visions Venice for your account to be credited. If you made a purchase using a check, money order or cash, your refund will arrive to you in 1-2 weeks of receipt of your return.
Shipping and Delivery
All orders sent out UPS Ground (approximately 4 business days) unless otherwise selected. If you require your item(s) to arrive by a certain date we highly recommend upgrading to a more expedient shipping option.
Orders generally will ship 1 business day from purchase.
Any international orders must be processed over phone, email, or fax.
We can accommodate most special shipping requests (overnight, 2-business day, etc. ). Additional charges apply. Please contact us if you require special shipping requests.
We can ship worldwide and generally use Global Express Mail via United States Postal Service in order to keep shipping costs lower. (FedEx and UPS are also available options - increased charges apply). If you require international shipping please contact us via email or phone.
**International Shipping: All duties, tariffs and taxes are the responsibility of the recipient and due and payable upon receipt of merchandise. Any duty, tariff or tax not paid by recipient at time of receipt will be charged to credit account on file for transaction as well as a $50 processing fee**.
We also offer wholesale pricing to resellers. Please contact us via email or phone for further information. A reseller's permit may be required to obtain wholesale pricing.